Opening a trouble ticket through our Ticketing System is very easy. A support team member of Sivart Internet Services will help you adequately and you will receive the desired information within maximum one hour after the ticket has been opened by you.
Note: Prior to opening a support ticket, please read carefully the information about the relevant section from the Context Help, Video Tutorials or/and the F.A.Q. sections.
To open a personal trouble ticket please do the following:
- Go to the members login page.
- Log in using your username and password. (You have received your login information with the confirmation mail after you signed up for our services)
- Having successfully logged into the Control Panel, mouse over the Support link in the top left corner of the navigation menu. A drop-down menu will be displayed with the following options: F.A.Q. Video Tutorials, Open New Ticket, View Opened Tickets and View Closed Tickets. Click on the Open New Ticket link to proceed.
- The page that opens contains a form that you should complete in order to send a help request, called ticket, to our Customer Support staff. Please fill out all fields as accurately as possible. The more accurate the information you provide, the more precise our reply will be. After completing the form, press the Submit button to send the ticket to our Customer Support staff. You can see the tickets already opened by choosing the View Open Tickets link in the Help Center menu.
Note: The new-ticket form can be reached also if, in the Help Center menu, described in section 3, you choose the F.A.Q. link as it is shown in the following image.
In the F.A.Q. section, there is a request help link that will take you to the same new-ticket form, to describe the problem and place the inquiry.
VIEW OPENED TICKETS
This page lists all the tickets you have opened, including detailed information about the subject, status and the average response time for each ticket as well as the date on which it has been opened.
In the page that opens, you can see the list of all tickets that you have submitted. You can review the contents of any particular ticket, with a single click on its number, subject, or more info link.
VIEW CLOSED TICKETS
This page contains a list of all tickets that have already been closed.